FAQ
- Product Information
- Maintenance
- Return and Exchange
- Shipping and Delivery
- Warranty
- Gift Services
- Customer Service
- Payment
- Availability
Product Information
Q: What materials do you use to make your jewelry?
A: Our jewelry is made of high-quality 925 sterling silver and cubic zirconia. Our sterling silver jewelry is hypoallergenic, nickel-free and has a brilliant shine. The cubic zirconia stones in our jewelry are carefully selected for their clarity and color, and are cut to provide maximum sparkle and brilliance. We take pride in the quality of our materials and craftsmanship, ensuring that each piece of jewelry is designed to last for years to come.
Q: What is plating on your jewelry? Will it let my finger allergic?
A: We have a rigorous quality control process to ensure the quality of all of our jewelry. In fact, We have rhodium plating over our jewelry, which include white gold, yellow gold, rose gold. Rhodium plating is often added on to silver jewelry to increase shine, luster and durability. It will also make the metal more scratch resistant and, when used on silver jewelry, less prone to tarnishing. And there is no one said that our ring let their finger allergic. Please don't be worry.
Maintenance
Q: How to maintain inlaid Jewelry?
A: We recommend following these simple guidelines to keep your inlaid jewelry looking its best:
- Avoid wearing your jewelry while swimming or bathing, as exposure to water and chemicals can cause tarnishing and damage to the cubic zirconia stones.
- Store your jewelry in a dry and cool place, away from direct sunlight or other sources of heat. Keep it in a soft pouch or plastic bag to prevent scratching or tangling.
- Clean your inlaid jewelry regularly with a gentle cloth or soft-bristled brush, using a mild soap and warm water. Be sure to rinse it thoroughly and dry it carefully with a soft cloth.
- Use a polishing cloth specially designed for sterling silver to keep your jewelry clean and shiny. Polishing cloths can also help remove any tarnish or discoloration that may have occurred.
Following these tips will help ensure that your inlaid jewelry stays beautiful and in great condition for years to come.
Return and Exchange
Q: Can I return or exchange my jewelry?
A: To request a return, or if you otherwise require assistance, please email us at: assist@eamtijewelry.com. After we receive the returned order, our Customer Service Center will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.
Shipping and Delivery
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the shipping method you choose at checkout. We offer both standard shipping and expedited shipping options. Standard shipping typically takes between 7-15 business days for US orders. Expedited shipping options are also available, which can deliver your order within 5-7 business days for US orders and 7-15 business days for internationally orders. Please note that these delivery times are estimates only and may be affected by factors such as customs processing or weather conditions. For more information on shipping times and methods, please refer to our shipping policy or contact our customer support team.
Warranty
Q: Is there a warranty on your jewelry?
A: Yes. Eamti Jewelry fully supports the products we sell. Therefore, all our products from www.eamtijewelry.com are covered by a three-year warranty from the date of receipt of the original order.
Gift Services
Q: Do you offer gift wrapping?
A: Yes, we do! All jewelry orders come with a complimentary jewelry box that is perfect for gift giving. If you have any additional requests or questions about gift wrapping, please don't hesitate to contact us. We're always here to help!
Customer Service
Q: How can I contact customer service if I have a question or concern?
A: We're always here to help you! If you have a question or concern, please feel free to contact our customer service team via email at assist@eamtijewelry.com. Our team strives to respond to all emails within 24 hours, and they're happy to assist you with any questions you may have about our products, shipping, returns, or anything else related to your shopping experience with us. Thank you for choosing us, and we look forward to hearing from you soon!
Q: Why do you measure jewelry in millimeters?
A: The millimeter is our standard unit of measurement for Jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your Jewelry. To give you a better idea of your Jewelry's dimensions:
Payment
Q: What payment methods do you accept?
A: We accept PayPal, Shop Pay, Apple Pay, Google Pay, and all major credit cards, including Visa, Mastercard, American Express.
Availability
Q: Can I find your jewelry in stores, or is it only available online?
A: We currently only have an online store. We may have retail locations in the future.